Policies

For questions regarding an order, please contact:

info@siegelandson.com

Please include your order number and the email address used to place your order.

Please allow up to 5 business days for a response. Response times may be longer during product launches, holidays and other high-volume periods.

All inquiries are reviewed in the order received. Sending multiple messages regarding the same inquiry will not expedite a response.

Many Siegel & Son products are produced specifically for your order.

Please allow approximately 3–5 business days for production and processing before shipment, unless otherwise stated on the applicable product page.

Production times are estimates and may be longer during launches, holidays, high-volume periods or due to circumstances outside our reasonable control.

Once an order enters production, changes or cancellations may not be possible.

Please carefully review your order — including product, color, size, quantity and shipping information — before completing checkout.

Siegel & Son ships to eligible destinations displayed at checkout.

Available shipping methods, carriers, rates and estimated delivery times vary depending on the destination, products ordered and shipping service selected.

Shipping charges are calculated and displayed at checkout where applicable.

Once your order ships, tracking information will be sent to the email address associated with your order.

Shipping and delivery estimates are estimates only and are not guaranteed.

Orders placed separately are processed as separate orders and generally cannot be combined. Shipping charges associated with separate orders are non-refundable.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Because orders may enter production shortly after being placed, we cannot guarantee that an address can be changed after an order is submitted.

If you notice an error in your shipping information, contact info@siegelandson.com immediately.

We will attempt to correct the information if the order's status allows it, but we cannot guarantee that a change can be made.

Siegel & Son is not responsible for additional shipping, storage, handling, redelivery or other costs resulting from an incorrect or incomplete address provided by the customer.

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's procedures, schedules and conditions.

An order displaying a carrier tracking status of “Delivered” will generally be considered delivered to the address provided at checkout.

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and contact the applicable carrier.

You may also contact info@siegelandson.com and we will review the circumstances and assist where reasonably possible.

Siegel & Son does not guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Shipping delays can occasionally occur after an order leaves production.

If your tracking information has not updated for an extended period or your package appears to be lost in transit, contact:

info@siegelandson.com

Please include your order number.

We will review the shipment and, when appropriate, work with our fulfillment and shipping partners to determine whether the order qualifies for replacement, reshipment or another remedy.

International shipping may be available to selected countries and destinations.

Selected international destinations are served at a rate based on US $10, and other eligible international destinations at a rate based on US $22. At checkout, these amounts may be displayed in your local currency based on current exchange rates.

International customers are responsible for any customs duties, VAT, taxes, import charges, brokerage charges or other fees imposed by the destination country unless checkout expressly states otherwise.

These charges are not controlled by Siegel & Son and are not included in the product price or shipping charge unless specifically indicated at checkout.

Customers are responsible for cooperating with applicable customs requirements and providing any information necessary for customs clearance.

Orders that cannot be delivered because the recipient refuses to pay applicable duties or taxes, fails to cooperate with customs, refuses delivery, or provides inaccurate shipping information may not qualify for a refund or replacement.

All sales are final.

Because Siegel & Son products are produced specifically for each order, we do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Incorrect color or product selected by the customer
• Fit or sizing preference
• Change of mind or personal preference
• Incorrect or incomplete information provided when placing the order

Please carefully review product descriptions and size charts before ordering.

This policy does not limit remedies that may be required by applicable law.

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible after delivery at:

info@siegelandson.com

Include:

• Your order number
• A description of the issue
• Clear photographs or video showing the item and the problem

Do not discard the item or its packaging while your claim is being reviewed.

We will review the claim and, if the item is determined to be defective, damaged or incorrectly fulfilled, Siegel & Son may provide an appropriate remedy, including replacement, reshipment or refund, depending on the circumstances.

Normal variations inherent in garment production, printing, embroidery, fabric, color reproduction or placement that do not materially affect the product may not constitute a defect.

Customers are responsible for selecting the appropriate size before completing an order.

Please review the size chart and garment measurements provided on the individual product page before purchasing.

Because products are made to order, an item that was produced and delivered as ordered is not eligible for return or exchange solely because of sizing, fit or preference.

If you have a sizing question before purchasing, contact: info@siegelandson.com

Orders may begin processing or production shortly after checkout.

If you need to request a cancellation or modification, contact info@siegelandson.com immediately.

We will make reasonable efforts to accommodate the request, but we cannot guarantee cancellations or changes once an order has entered production.

An email requesting cancellation does not mean the order has been canceled.

A cancellation is effective only when confirmed by Siegel & Son.

Approved refunds will be issued to the original method of payment.

Processing time after a refund is issued depends on your bank, credit-card company or payment provider.

Original shipping charges are generally non-refundable except where required by law or where Siegel & Son determines that a refund is appropriate because of a fulfillment error.

Customers are responsible for providing accurate delivery information and accepting delivery of their orders.

Packages returned, held or otherwise made undeliverable because of an incorrect or incomplete address, refusal of delivery, failure to cooperate with customs, or failure to pay applicable import charges may not qualify for a refund.

Any additional storage, handling, reshipping, customs or redelivery costs may be the customer's responsibility.

We make every reasonable effort to display our products accurately.

However, colors may appear differently depending on your screen, device and display settings.

Because garments are individually produced, minor variations may also occur between individual pieces.

Such minor variations do not necessarily constitute a defect.

Questions regarding an order, shipping, delivery, damaged merchandise or these policies can be directed to:

Siegel & Son, LLC

514 Millburn Ave, Unit #1455
Short Hills, NJ 07078
United States

Customer Service: info@siegelandson.com

Website: siegelandson.com